About Pavement

Pavement Production Limited is 100% committed to protecting and respecting the privacy of our customers and website visitors. We have set out below the basis on which any personal data we collect from you, or that you provide to us, will be managed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Under the EU’s General Data Protection Regulation (GDPR), the data controller is Pavement Production Ltd and the Data Protection Act Information Officer is Janet Hague. Any questions, comments and requests regarding this privacy policy should be addressed to janet@pavement.uk.com

The data that we collect from you may be stored on our internal systems and CRM. We will take all steps we consider necessary to ensure that your data is treated securely and in accordance with this privacy policy and GDPR. The transmission of information via the internet is not completely secure; while we will do our best to protect your data, any transmission is at your own risk.

Pavement Production Ltd is registered with the ICO as a Data Controller.

1. Legal Processing

Data protection law states there are several legal reasons why a company may collect and process personal data.

Contract – We will process your personal data to fulfil an order, deliver a service, and essentially comply with our contractual obligations.

Legal Compliance – If the law or government requires us to, we may need to collect and process your data. An example might be passing on details of fraud to law enforcement.

Legitimate Interest – We require personal data to pursue our legitimate interests in a way which may reasonably be expected as part of running our business. This does not impact your freedom or rights. Examples might be using your postal or email details to send direct marketing information on content, products and services that we think might interest you with the aim of raising awareness of our business with you.

2. When do we collect, add to or amend your personal data?

● When you e mail us or speak to us on the phone.
● When you purchase a product or service or enter into negotiations to do so
● When you engage with us on social media.
● When you contact us by any means with queries, feedback, etc.
● When you book any kind of appointment with us or book to attend an event, for example a meeting to discuss an opportunity.
● Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the person who provided that service, it may be passed on to them if requested.
● When you’ve given a third party permission to share with us the information they hold about you.
● We may collect data from publicly-available sources where you have given your consent for them to share information publicly such as online directories or LinkedIn.

3. What sort of personal data do we collect?

● Contact details at the company which you work e.g email addresses and phone numbers
● Details of your interactions with us through phone contact, email or online.
● Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

4. How and why do we use your personal data?

For the majority of cases we will use your personal data to fulfil our contractual obligations. However, from time to time we may also collect data from business prospects who have expressed an interest in our services.

The data privacy law allows this as part of our legitimate interest in understanding our customers and potential customer and providing the highest levels of service.

● To process any orders or hold negotiations with you. If we don’t collect your personal data during negotiations or ordering, we won’t be able to process your order and comply with our legal obligations. We would then keep those details for a reasonable period afterwards in order to fulfil contractual obligations

● To respond to your queries. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

● To market our product and services to you. We will use your personal data, preferences and details of your transactions to keep you informed by email, web or telephone about relevant content, products and services. We market on the basis of legitimate interest and in a way which may reasonably be expected as part of running our business. This does not impact your freedom or rights. Our marketing will follow best practice laid out by the ICO when dealing with corporate subscribers under the PECR.

● To send you relevant, personalised communications by post or email in relation to updates, content, offers, services and products. We’ll do this on the basis of our legitimate business interest.

● To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, marketing data, misuse issues, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

● To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.

● To comply with our contractual or legal obligations to share data with law enforcement.

● To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

Of course, you are free to opt out of hearing from us at any time

5. Website

What specific information is obtained?

Our website does not collect specific, detailed information about you as a visitor to our site.

Where information is gathered, we will inform you of this along with the explanation of why it is required. This information will be for purposes such as responding to an enquiry made and we will ask for this information in order for us to get in touch and provide the relevant information, which has been requested, from you.

What information is retained?

These are used for purposes such as website improvement. Google Analytics is used for the same reason of website improvement and understanding how you use it. This information is not shared with anyone.

By using the website, you are consenting to the use of cookies to retain session information for the purposes listed above. This information is held in your web browser and is removed at the end of your session.

Our Details

Our contact details are as follows;

Pavement Production Ltd
Floor 3

42 Tanner St

London

SE1 3PL

t. +44(0)20 3818 9018
e. studio@pavement.uk.com
w. www.pavement.uk.com

7. Customers / Enquirers

We hold information about customers/ enquirers as it is necessary for us to conduct our business activities.

What personal information is held?
The personal information we would normally collect and hold is the following: –

● Full Name
● Company Name
● Company Address
● Company Website Address
● Email Address
● Phone Number

How long will the data be kept for?

For a reasonable period of time after you have stopped being an active customer, we may continue to contact you with information relating to our products and services. We deem a reasonable period of time to be three years after an order has been completed, or a relevant license period has expired. After this time, the data we hold will either be deleted, anonymised or retained providing you have asked us to do so.

Who will the data be passed to?

Pavement does not sell or share your information to any third parties unless legally required to do so.

8. Data Subject Rights (Subject Access Request, Rectification)

● You have the right to ask for information we hold for you (Subject Access Request) which will be provided free of charge

● The data we hold will be corrected when we are notified of errors.

9. The Right To Be Forgotten (Right to Erasure) and storage of your brand assets.

Pavement Production Ltd does not act as a data processor for its clients, however, it does provide private and secure storage of our clients’ brand assets, including photographs.

The brand assets stored by Pavement Production Ltd remain the property of our clients and are only used and distributed at the specific request of our clients.

In order to comply with GDPR Article 17 (The Right to Erasure) our clients may request that any brand assets (including photographs) stored by Pavement Production Ltd are permanently erased.

Requests for erasure should be made via e-mail to janet@pavement.uk.com

Pavement Production Ltd reserve the right to charge a “reasonable fee” for the administrative costs associated to complying with erasure requests of data owned by our clients.

If you wish to access any details we hold on you, please contact janet@pavement.uk.com

To contact the regulator, please see call 0303 123 113 or go to www.ico.org.uk